Replace Jira + Helpdesk + spreadsheet with one tool
Engineering Ops
Fixdesk
Engineering ops + support inbox in one — sprints, SLAs, and throughput without the Jira tax.
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Overview
Fixdesk is the engineering-ops and support platform for software teams that find Jira overkill and Zendesk a separate silo. Sprint planning, ticketing, SLA tracking, throughput dashboards, and a customer support inbox — all in one tool, built by people who ship software for a living.
What you get
Capabilities that ship with Fixdesk.
- Tickets with custom fields & workflows
- Sprints, backlog & estimation
- Kanban, list, timeline & dependency views
- SLA timers, escalations & on-call rotations
- Burndown, velocity & throughput charts
- Customer support inbox with shared replies
- Webhook integrations for your dev stack
- API + webhooks for everything
Built for excellence
Outcomes — why teams pick Fixdesk.
See engineering throughput without 12 dashboards
Onboard an engineer in an hour, not a sprint
Built-in SLAs for support — without a second tool
Webhooks-first; integrates with your real stack
Success Stories
Live deployments with Fixdesk and the wider stack.
Three tools → one
SaaS product team
Replaced Jira + Zendesk + spreadsheet with one tool — throughput visibility from the same dataset that runs the support SLA.
SLA-backed internal IT
Internal IT helpdesk
A 200-employee company moved its internal helpdesk onto Fixdesk — SLA timers, escalations and audit log included.
Case Studies
Where Fixdesk runs live.
SaaS · Bengaluru
Fixdesk: SaaS team replaces Jira + Zendesk
Sprints and tickets unified with the customer support inbox — SLA attainment up, context-switching down.
Internal IT · Chennai
Internal IT helpdesk rollout
Department-level escalations, on-call rotations and an SLA dashboard — deployed in three weeks.
Agency · Coimbatore
Agency delivery ops
Multi-client project workspaces with throughput dashboards per client — used by an engineering services agency.
Frequently asked
Common questions about Fixdesk.
Is Fixdesk multi-tenant?
Fixdesk is multi-tenant from the first commit — each tenant gets isolated data, configuration and customisation on top of a shared upgrade path. We never fork the codebase per customer, so every tenant stays on the same release train.
How does customisation work on Fixdesk?
Customisation rides on top of Fixdesk as tenant-scoped configuration, plug-ins and extensions — never as a fork. Specialist frontend, backend, QA and UAT teams gate every release before it reaches your tenant, so customisations survive upgrades.
How long does a typical Fixdesk rollout take?
Standard tenants are live in 4–8 weeks from signed brief. Heavy customisation extends that timeline; we share a written estimate within 48 hours of the engineer call so there are no surprises.
How is support handled for Fixdesk?
A 24×7 product-support desk, owned by us — not outsourced. The team supporting you is the same team that ships and operates Fixdesk, with engineering escalation paths and per-tenant SLAs.
What about security, access control and audit?
Role-based access control with custom roles, SSO and SAML on every product. Audit log on every write, per-tenant data isolation, encryption at rest and in transit. Compliance posture aligned to HIPAA / DPDP / GDPR depending on the workload.
Does Fixdesk expose APIs and webhooks?
Fixdesk ships with documented REST APIs, webhook subscriptions and a sandbox for integration testing. OAuth 2 or scoped API keys. The API is a first-class product surface, not an afterthought — every integration we build for ourselves goes through it.
Get in touch
See Fixdesk run on your own data.
30 minutes, with an engineer. We'll load a sandbox with a sample of your workflow and walk through the parts that matter to your team.
- info@tecnospice.com
- +91 73977 46317
- 820 W Lake Mary Blvd #201,
Sanford, FL 32773
Walkthrough scheduled inside 48 hours